Effective Date: June 1, 2025
At Sai Tattva, customer satisfaction is our top priority. Please read our Refund and Cancellation Policy carefully to understand the conditions under which you may request a refund or cancel an order.
1. Order Cancellation
- Before Shipping:
Orders can be cancelled within 12 hours of placing the order, provided the order has not been shipped. Please contact us immediately at info@saitattva.com with your order details to request cancellation. - After Shipping:
Once an order has been shipped, it cannot be cancelled.
2. Refunds
- Damaged or Defective Products:
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos and a description of the issue. We will arrange a replacement or process a refund after reviewing your request. - Refund Eligibility:
Refunds are only applicable under the following conditions:- The product is unused and in its original packaging
- The issue is reported within 48 hours of delivery
- Proof of purchase (invoice or order ID) is provided
- Non-Refundable Items:
We do not offer refunds for products that are used, opened, or purchased on sale/discount unless they are found to be defective.
3. Refund Process
- Once your refund is approved, the amount will be credited back to your original payment method within 7–10 business days, depending on your bank or payment provider.
4. Return Shipping
- If a return is approved, we will provide instructions for shipping the product back.
- In cases of wrong or damaged items, Sai Tattva will cover the return shipping cost.
- For other eligible returns, customers are responsible for return shipping unless otherwise stated.
5. Contact Us
If you have any questions about your order, or wish to request a cancellation, return, or refund, please contact us:
Email: info@saitattva.com
Effective From: June 1, 2025